Tag: volunteers

Dress rehearsals can improve your race day operations

Improve your race day plan by using practice runs and dress rehearsals as tools for shaking out the problems in your plan before race day.

/ July 17, 2017

Oh, Captain, my captain of volunteers

Every race depends on volunteers. Love them or hate them, the race promotion industry depends on them at every level. They are a key element in any race’s success. Why? Because no race director is an island and staff’s are expensive. The sheer volume of things that need to get done on race day —...

/ September 12, 2016

How to recruit enough volunteers before race day

How do you get enough volunteers to show up to your race? This is the age old question that every single race promoter asks. Why is it an age old question? Because most race promoters suck at it! And those that don’t suck at it, rarely like to tell others how they get their volunteers...

/ August 22, 2016

How to retain customers for life with the Disney Way

Racing is a people business. Or better yet, the business of managing people’s expectations. People expect you to provide a certain level of performance and service during each one of your events. If you’re disorganized, indifferent, or snobbish, you can form your own expectations about your business very quickly — you can expect to not...

/ July 25, 2016

The #1 reason volunteers can ruin your race

What is a volunteer? More importantly, what is a volunteer in the context of helping you run your race on race day? To answer that, consider this scenario. Your racer is about to race your race. The racer requests some course information. So they find the first person they see and ask them for that...

/ May 9, 2016